BPOI – 001 Introduction to Finance and Accounting: Business Process Outsourcing (2020-21)

TUTOR MARKED ASSIGNMENT (2021)
Introduction to Finance and Accounting: Business Process Outsourcing
Maximum Marks: 100 Course Code: BPOI – 001
Weight age: 30%
Note: This assignment covers all of Course 1. All questions are compulsory. Marks assigned
to the questions have been shown in the bracket.

Q1. Fill in the blanks: (1×5=5)
i. ——————————- refers to any commercial activity that is undertaken in an organization.
ii. Payroll is a ————————- function.
iii. Working from home rather than going to office is termed as ————————-.
iv. IFRS means ———————————-.
v. Stability check is done in —————————-.
Q2. True or False: (1×5=5)
i. Companies start outsourcing with the critical and essential processes.
ii. General Electric’s (GE) is an electronic industry.
iii. An issue escalation tool is an efficiency tool.
iv. The only thing which is constant in life is change
v. External sourcing advisors are consultants.
Q3. Write short notes on: (In about 200 -250 words) (10×3=30)
i. Any one career option in BPO
ii. Selection criteria used by employers in F&A BPO
iii. Working conditions in BPO
Q4. Differentiate between: (12.5×2=25)
i. Voice and non- voice processes
ii. Off-shoring and Out sourcing
Q5. Explain the different phases in Finance and Accounting Outsourcing? (15)
Q6. Describe the various stages Enabling Technologies & their impact in a BPO organization. (20