BPOI-006: English Communication/Communication Skills (2020-21)

Course: BPOI-006
Course Code: BPOI-006
Max. Marks: 100
Answer all questions.
1 What would you say in the following situations? Write a short conversation/dialogue of
about 5 turns on any two of the following: 10
 Your grandfather is flying in from New York this afternoon and you need to
leave early to pick him up from the airport. Ask permission from your boss.
 A friend says to you ‘You look so tired”. Give reasons to your friend.
 Introduce your new colleague to others in the office. Say a few words about
him/her. Also write about the response of the others in the office.
2 As a secretary of the English study circle write an e-mail to all the members informing
them about the date, time and place/venue of the Interim Annual General Body
Meeting. 10
3 Fill the gaps with in, on or at. 8
i There’s a ticket machine…………..the entrance to the metro station.
ii Chandni Chowk tube station is……….the Yellow Line of Delhi Metro.
iii Delhi Metro Fares are calculated based ………. the origin and destination
stations using a fare chart.
iv Refundable deposit of 50 must be paid..…the time of purchasing the card.
v Rahul found a Norwegian flag……………the South Pole.
vi There is snow……………….Kilimanjaro throughout the year.
vii The mosquitoes that spread dengue usually bite ……….dusk and dawn.
viii According to WHO dengue fever is now endemic ……… more than 100
countries.
4 Complete the telephone conversation. Use the phrases in the box. 10
Could you give her a message? Could you give me your number?
Can you spell that, please? Hold the line, please.
I’m sorry, she’s away this week. …could I have your name again?
Could you ask her to call me… Could I speak to…..
Who’s calling, please? Thanks very much.
Receptionist: Good morning. Srihari Merchandise. How can I help you?
Caller: Hello………………………………….Ms. Nivedita Sen, please?
Receptionist: …………………………………………….
Caller: It’s Narinder Venkatesan.
Receptionist: Thank you. …………………………….. Let me check.
……………………………………..
Caller: Oh, no!……………………………..
Receptionist: Yes, certainly.
Caller: ………………………………………….next Monday?
Receptionist: Yes, of course. I’m sorry,………………………………
4
Caller: It’s Venkatesan.
Receptionist: …………………………………………
Caller: It’s V-e-n-k-a-t-e-s-a-n.
Receptionist: ………………………………
Caller: 0-double 4, 2-2-1-7-4-7-0-2
Receptionist: Right. Mr. Narinder Venkatesan on 0-double 4, 2-2-1-7-4-7-0-2.
Caller: That’s it. ………………….. Good bye.
Receptionist: Goodbye.
5 Pick out the correct form of the verbs: 10
i In the UK today, the number of women in work reached/has reached nearly
50% of the working population.
ii In the 1950s and early 1960s, very few women went/have gone out to work.
iii In those days, husbands often didn’t let/haven’t let their wives get jobs.
iv Today the situation changed/has changed a lot.
v In the 1970s, new laws made/have made employers offer women and men equal
pay and conditions.
vi Several changes in the present law gave/have given women today better
conditions than before.
vii However, women’s average salaries at the moment didn’t rise/haven’t risen to
average level of men’s salaries.
viii This is partly because the biggest increase in work for women in the last 20
years was/has been in part-time jobs.
ix It is also because most of today’s women didn’t climb/haven’t climbed to higher
levels of management.
x Most of the women didn’t try/haven’t tried to do so either.
6 You are a group of 5 friends, interested in visiting South Korea. You have seen an
advertisement of Excellent Travels on the web. Write an email to them to enquire about
a one week trip to South Korea. Ask about the following: 10
 Place you should visit
 Accommodation
 Organization of sightseeing
 Total cost per head

7 Insert the words written in the box in appropriate spaces to complete the following text
of a job description. 8
listener incumbent accountability fluent
consumers position communication assertive
5
Job description for the position of Salesman
This is a front-line job. The …………….involves responsibility for Channel
Management, including…………….for the Sales Revenue from the territory and for
Collections. The ……………….will be dealing with the distribution channel and not
with the final………………. The person will be required to travel extensively. S/He
should be ……………..in both Hindi and English. S/He should have
excellent………………skills, and should be a good……………. S/He should be
an…………..person and a good negotiator.
8 Lets play a game now! Using five different letters of the alphabet, write adjectives
describing positive attributes at work, example: Z: zealous, C: conscientious, P:
practical. 5
9 Fill in the blanks with the correct form of the verb given in brackets. 9
i The cars …………parked on the street ahead. (is/are)
ii The carpet ………………a lot of stains. (has/have)
iii The Trade Union Members’ Meeting ………….being held in the Conference
Room. (is/are)
iv Fifteen years………….a very long time! (is/are)
v Neither her father nor her mother ………………very tall. (is/are)
vi Either this woman or that man…………….stolen the watch. (has/have)
vii At the party, everyone……………well dressed. (was/were)
viii Baked beans and toast…………..my favourite dish for breakfast. (is/are)
ix Many children ………..injured in the accident. (was/were)
x Something………………amiss in this room. (seem/seems)
10 Mark the stressed syllables in the following words 10
i Italy Italian
ii Zambia Zambian
iii Australia Australian
iv Austria Austrian
v India Indian
vi Brazil Brazilian
vii China Chinese
viii America American
ix Hungary Hungarian
x Iran Iranian